Shipping

Everything ships USPS from Kyle, TX. Rates are calculated live at checkout from your actual address — no flat-rate padding, no handling fee.

Where we ship

We currently ship to addresses within the United States only, including PO Boxes. We are not set up for international orders yet.

Processing time

Orders are packed and handed to USPS within 1–2 business days of payment clearing. Orders placed on a weekend or a federal holiday start counting from the next business day.

If something is going to take longer than that — a restock running behind, or a run of orders larger than usual — we will email you rather than let you wonder.

Shipping cost

Your shipping cost is quoted by USPS in real time, based on the weight and size of your specific order and where it is going. You see the exact figure before you pay. We do not add a handling charge on top.

Delivery estimates

Transit times are USPS estimates, not guarantees. Ground Advantage typically runs 2–5 business days within the continental US, and longer to Alaska, Hawaii and US territories.

Once a parcel is with USPS, its speed is in their hands. Weather, holidays and carrier backlogs all affect it, and none of them are visible to us beyond the same tracking page you have.

Tracking

You will get a confirmation email when you order, and USPS tracking as soon as the label is scanned. If tracking has not moved for several days, email us at sales@loadoutlab.com and we will chase it with you.

Address accuracy

We ship to the address entered at checkout, exactly as entered. Please check it before paying — particularly apartment and unit numbers, which are the single most common cause of a parcel going astray.

If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will happily resend it once you have confirmed the correct address, but the second postage is chargeable. If we got the address wrong, we cover it.

Lost, damaged or stolen

If your order arrives damaged, or tracking shows delivered and it is not there, contact us within 14 days of the delivery date. Photographs help enormously with damage claims. We will either replace the order or refund it — see Returns & Refunds.

We would rather sort it out than argue about whose fault the postal service is. Just tell us what happened.

Questions

Email sales@loadoutlab.com or use the contact form. A real person reads both.